One to One Estates

Thank you for visiting One to One Estates, the North London based independent estate agent. Here at One to One Estates we are dedicated to bringing you the very best in property rental and management.

One to One Estates offer a friendly, personal service to all our customers.

North London is one of the most viable areas for work centres like the City and West End. There is an excellent transport service, including a great bus network with both tube and overland rail connections to almost any area. One of the great advantages of North London is the many transport options available.

The areas we cover include:

Angel, Archway, Arnos Grove, Arsenal, Belsize Park, Bounds Green, Caledonian Rd, Camden Town, Chalk Farm, Crouch End, Finchley, Finsbury Park, Golders Green, Hampstead, Highgate, Holloway, Hornsey, Islington, Kentish Town, Manor House, Muswell Hill, Seven Sisters, Stoke Newington, Stroud Green, Tufnell Park, Turnpike Lane, Wood Green.

To many, North London is not only a great place to live it is a lifestyle.

North London has a vibrant, young and exciting culture, lots of modern restaurants, pubs, bars, cinemas and theatres. North London is also home to many sports personalities, film and television stars, famous musicians, artists and Universities. There are a number of sports centres and all this together with the great nightlife potential makes the area a vibrant place to be for those people who enjoy this unique lifestyle of today.
If you have never considered North London as a place to live, have a look through our site and check out some of our recent property listings. Our portfolio includes properties to suit most budgets.

More and more, landlords, buyers and property investors are showing a remarkable interest in North London and the great opportunity it offers for future property investment. If you are a potential buyer or want to sell your property, please give us a call or contact us for more information.

One to One Estates is accredited by SAFEAGENT – Accreditation Number: A2668.
Client Money Protection (CMP) provided by SAFEAGENT.
Independent Redress provided by TPO.

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will write to you acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.