Privacy

1. Who We Are

One to One Estates is the Data Controller of the personal information we collect and use.

When we refer to “we”, “us” or “our”, we mean:

One to One Estates
121 Junction Road
London
N19 5PX

We are registered with the Information Commissioner’s Office (ICO).

ICO Registration Number: Z9200944
Date first registered: 20 September 2005

2. Lawful Basis for Processing Your Data

We collect and process personal data under the following lawful bases:

  • Performance of a contract – when you apply to rent a property.

  • Legitimate interests – for managing tenancies and property services.

  • Legal obligation – where required by law.

3. How We Collect Your Information

We may collect personal information from:

  • Email correspondence

  • Telephone conversations

  • In-person meetings at our office

  • Our website enquiry forms

  • Third parties you provide as referees

  • Cookies used on our website

Our website may use cookies to track usage and improve user experience.

4. How We Store Your Information

Your information may be stored:

  • Digitally on secure systems

  • As physical copies within our office

We take appropriate security measures to protect your information.

5. How We Share Your Information

We may share your information with:

  • Your landlord

  • Local councils

  • Utility companies

  • MyDeposits.co.uk

  • Tradespeople (for repairs or inspections such as gas safety checks)

If rent arrears occur, information may also be shared with:

  • Other tenants on the tenancy

  • Your guarantor

  • Debt collection agencies

We do not share your information with any third party for marketing purposes.
We will never contact you for marketing without your explicit consent.

6. Data Retention

We will retain your personal information for 6 years after the end of your tenancy, after which it will be securely erased.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request a copy of your data

  • Request erasure where legally applicable

To exercise your rights, please contact us directly.

8. Data Breach Procedures

In the unlikely event of a data breach, we are responsible for reporting it to the Information Commissioner’s Office (ICO).

If you believe your information has been misused, you may contact:

Information Commissioner’s Office
Website: https://ico.org.uk

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